Shipping policy
Dans Designer Ltd offers tracked delivery throughout the United Kingdom and to selected international destinations.
Order processing
We aim to dispatch orders within one working day. During particularly busy periods, processing may take up to three working days.
Working days exclude Saturdays, Sundays and UK bank holidays. Orders placed after our daily collection time will be processed on the following working day.
Once your order has been dispatched, you will receive an email containing tracking information.
UK delivery
Standard tracked delivery to UK addresses is £3.
UK orders are normally sent using Royal Mail Tracked 24 or another suitable tracked service. Tracked 24 is charged at £5. Tracked 24 is not a guaranteed next-day service, although most orders arrive within one to two working days after dispatch.
Delivery times are estimates and may occasionally be affected by carrier delays, adverse weather, bank holidays or other circumstances outside our reasonable control.
International delivery
International tracked delivery to Europe is £13. Delivery to the rest of the world is £18 unless a different price is displayed at checkout.
Delivery time depends on the destination, carrier and local customs procedures. Tracking details will be supplied after dispatch.
International customers are responsible for any import duties, customs charges, taxes or handling fees imposed by the destination country. These charges are not included in our product prices or delivery fee and are outside the control of Dans Designer Ltd.
If an international parcel is refused or returned because customs charges were not paid, any refund will be handled in accordance with your legal rights. We may deduct costs that we are legally permitted to recover.
Delivery addresses
Customers are responsible for providing a complete and accurate delivery address.
If you notice an error, please contact us immediately at dansdesigner22@gmail.com. We cannot guarantee that an address can be changed once an order has been dispatched.
If an order is returned to us because the address supplied was incorrect or incomplete, we may ask you to pay the reasonable cost of sending it again.
Delayed, lost or damaged orders
If your tracking has not updated, your order is significantly delayed or the parcel arrives damaged, please contact us as soon as possible at dansdesigner22@gmail.com with your order number.
Please retain the packaging and take photographs if a parcel appears to have been damaged during delivery. We will investigate the matter with the carrier and provide the appropriate remedy.
Nothing in this policy affects your statutory consumer rights.
Contact details
Dans Designer Ltd
Email: dansdesigner22@gmail.com
Company number: 15952788
Registered in: England and Wales