Dans Designer Ltd offers tracked delivery throughout the United Kingdom and to selected international destinations.

Order processing

We aim to dispatch orders within one working day. During particularly busy periods, processing may take up to three working days.

Working days exclude Saturdays, Sundays and UK bank holidays. Orders placed after our daily collection time will be processed on the following working day.

Once your order has been dispatched, you will receive an email containing tracking information.

UK delivery

Standard tracked delivery to UK addresses is £3.

UK orders are normally sent using Royal Mail Tracked 24 or another suitable tracked service. Tracked 24 is charged at £5. Tracked 24 is not a guaranteed next-day service, although most orders arrive within one to two working days after dispatch.

Delivery times are estimates and may occasionally be affected by carrier delays, adverse weather, bank holidays or other circumstances outside our reasonable control.

International delivery

International tracked delivery to Europe is £13. Delivery to the rest of the world is £18 unless a different price is displayed at checkout.

Delivery time depends on the destination, carrier and local customs procedures. Tracking details will be supplied after dispatch.

International customers are responsible for any import duties, customs charges, taxes or handling fees imposed by the destination country. These charges are not included in our product prices or delivery fee and are outside the control of Dans Designer Ltd.

If an international parcel is refused or returned because customs charges were not paid, any refund will be handled in accordance with your legal rights. We may deduct costs that we are legally permitted to recover.

Delivery addresses

Customers are responsible for providing a complete and accurate delivery address.

If you notice an error, please contact us immediately at dansdesigner22@gmail.com. We cannot guarantee that an address can be changed once an order has been dispatched.

If an order is returned to us because the address supplied was incorrect or incomplete, we may ask you to pay the reasonable cost of sending it again.

Delayed, lost or damaged orders

If your tracking has not updated, your order is significantly delayed or the parcel arrives damaged, please contact us as soon as possible at dansdesigner22@gmail.com with your order number.

Please retain the packaging and take photographs if a parcel appears to have been damaged during delivery. We will investigate the matter with the carrier and provide the appropriate remedy.

Nothing in this policy affects your statutory consumer rights.

Contact details

Dans Designer Ltd
Email: dansdesigner22@gmail.com
Company number: 15952788
Registered in: England and Wales

Returns and Refunds Policy

We hope you are happy with your purchase. This policy explains your right to cancel an online order, how to return an item and what happens if an item is faulty or not as described.

This policy does not affect your statutory consumer rights.

Changing your mind

If you are purchasing as a consumer, you normally have the right to cancel your online order without giving a reason.

You must tell us that you wish to cancel within 14 days beginning the day after you, or a person nominated by you, receives the goods.

After notifying us, you must return the goods without undue delay and no later than 14 days after telling us that you wish to cancel.

To begin a return, email dansdesigner22@gmail.com and include:

• Your name
• Your order number
• The item being returned
• Confirmation that you wish to cancel or return the order

Return address

Returns should be sent to:

Dans Designer Ltd
2 Police House
Lyndhurst Road
Brockenhurst
SO42 7RL

Please contact us before posting a return so that we can confirm the correct return details. This does not prevent you from exercising your legal right to cancel.

Condition of returned goods

You may inspect and try on an item in the same way that you reasonably could in a shop.

Please return the item with its original tags, labels, accessories and packaging where possible. You remain responsible for taking reasonable care of the item while it is in your possession.

If an item has been worn beyond what is reasonably necessary to inspect it, washed, altered, damaged, stained, contaminated with odours or otherwise handled in a way that reduces its value, we may make an appropriate deduction from the refund where permitted by law.

Opening packaging or carefully trying on an item will not, by itself, remove your right to cancel.

Return postage

Unless the item is faulty, damaged, counterfeit or not as described, you are responsible for the cost of returning it.

We strongly recommend using a tracked delivery service and retaining proof of postage. You are responsible for the returned parcel until it reaches us.

If an item is faulty or not as described and you are legally entitled to return it, we will cover reasonable return postage costs or provide an appropriate return method.

Refunds

Once we receive the returned item—or you provide evidence that it has been sent back, if earlier—we will process the refund without undue delay and within the period required by law.

Refunds will normally be made to the original payment method. If you paid through Klarna, PayPal, Shop Pay or another payment provider, the refund may also be processed through that provider.

For a valid cancellation of the entire order, we will refund:

• The price paid for the returned goods; and
• The cost of our least expensive standard delivery service, where you paid an original delivery charge.

If you selected a more expensive delivery option, we are not required to refund the additional amount above the cost of standard delivery.

Store credit may be offered as an alternative, but you will not be required to accept store credit where you are legally entitled to a monetary refund.

Faulty, counterfeit or misdescribed goods

All goods sold by Dans Designer Ltd must be:

• Of satisfactory quality, taking account of their age, price, description and any disclosed wear;
• Fit for their usual purpose; and
• As described.

Every item is guaranteed authentic. If you believe that an item is counterfeit, faulty, damaged or materially different from its description, please contact us promptly with your order number, an explanation of the issue and clear photographs where relevant.

Normal signs of wear, ageing or faults that were clearly disclosed in the product description or photographs before purchase are not treated as undisclosed faults. This does not affect your rights if the item is materially different from what was advertised.

Where goods do not meet the requirements of the Consumer Rights Act 2015, you may be entitled to a refund, repair, replacement or price reduction, depending on the circumstances. Because many of our products are unique or pre-owned, a like-for-like replacement may not be available.

Nothing in this policy limits your statutory rights.

Exceptions to change-of-mind cancellation

The legal right to cancel may not apply to certain goods, including:

• Items made or altered to your personal specification;
• Sealed goods that are not suitable for return for health or hygiene reasons once unsealed; and
• Other goods excluded from cancellation rights by law.

These exceptions do not remove your rights where an item is faulty or not as described.

Privacy and Cookie Policy

Dans Designer Ltd respects your privacy and is committed to protecting your personal information.

This policy explains what information we collect, why we use it, who we share it with and the rights available to you under UK data-protection law.

Who we are

Dans Designer Ltd is the data controller responsible for the personal information described in this policy.

Dans Designer Ltd
Email: dansdesigner22@gmail.comCompany number: 15952788
Registered in: England and Wales

Information we collect

Depending on how you interact with us, we may collect:

• Your name, billing address and delivery address;
• Your email address and telephone number;
• Your order history and transaction information;
• Account details and login information;
• Correspondence, return requests and customer-service enquiries;
• Marketing and communication preferences;
• Information about your browser, device, IP address and use of our website;
• Cookie and privacy preferences;
• Fraud-prevention and security information; and
• Information you provide through competitions, surveys or social-media interactions.

Payment information is processed securely by our payment providers. We do not normally receive or store your complete payment-card details.

How we obtain information

We may receive information:

• Directly from you when you place an order, create an account, contact us or join a mailing list;
• Automatically when you use our website, subject to your cookie choices;
• From Shopify and our payment providers;
• From delivery companies when they provide tracking or delivery updates;
• From fraud-prevention and identity-verification services; and
• From advertising or social-media platforms where you have permitted this.

How and why we use your information

We use personal information for the following purposes:

To fulfil our contract with you

This includes:

• Processing and delivering orders;
• Taking payment;
• Providing order and tracking updates;
• Managing accounts;
• Handling returns and refunds; and
• Responding to questions about an order.

To comply with legal obligations

This includes:

• Maintaining financial and tax records;
• Complying with consumer-protection laws;
• Preventing and investigating fraud;
• Responding to lawful requests from regulators, courts or law-enforcement bodies; and
• Meeting our accounting and company-law obligations.

For our legitimate interests

Where your rights do not override our interests, we may use information to:

• Operate and improve our business and website;
• Protect our website, customers and business against fraud or misuse;
• Understand general sales and website performance;
• Manage complaints and legal claims;
• Maintain records of customer service; and
• Promote similar products to existing customers where permitted by law.

With your consent

Where consent is required, we may use information to:

• Send marketing emails;
• Use non-essential analytics and advertising technologies;
• Personalise advertising; and
• Measure the performance of advertising campaigns.

You may withdraw consent at any time. Withdrawing consent does not affect processing that took place before withdrawal.

Marketing

You can unsubscribe from marketing emails at any time by using the unsubscribe link in the message or contacting dansdesigner22@gmail.com.

We may retain a minimal suppression record after you unsubscribe so that we can respect your request and avoid sending further marketing.

Cookies and similar technologies

Our website uses cookies, pixels, scripts and similar technologies.

Some technologies are strictly necessary for the website to operate, including those used for:

• Shopping baskets;
• Checkout and payment;
• Account login;
• Security and fraud prevention;
• Remembering privacy choices; and
• Selecting your country or currency.

With your consent, we may also use analytics and marketing technologies to understand website use, measure advertising and show relevant promotions.

These services may include technologies provided by Shopify, Meta and other advertising or analytics providers used by us.

Non-essential analytics and advertising technologies will only be used in accordance with applicable law and your privacy choices. You should be able to accept, reject or customise non-essential technologies through the website’s privacy settings.

You can change your choices at any time using the cookie or privacy-preferences control displayed on the website.

Who we share information with

We may share relevant information with:

• Shopify, which hosts and operates our online store;
• Payment providers such as Shopify Payments, Shop Pay, PayPal and Klarna;
• Delivery providers such as Royal Mail and international carriers;
• IT, website-hosting, email and customer-service providers;
• Accountants, insurers, legal advisers and other professional advisers;
• Fraud-prevention and security providers;
• Analytics and advertising providers, subject to your consent where required;
• Government bodies, regulators, courts and law-enforcement agencies where legally required; and
• A purchaser or adviser involved in a sale, restructuring or transfer of our business.

These organisations may act as our processors or, in some circumstances, as independent data controllers with their own privacy policies.

We do not sell your personal information.

International transfers

Some providers may process personal information outside the United Kingdom.

Where information is transferred internationally, we will use an appropriate legal mechanism, such as a UK adequacy regulation, the UK International Data Transfer Agreement, the UK Addendum to approved contractual clauses or another lawful safeguard.

You may contact us for further information about the safeguards relevant to your information.

How long we retain information

We retain personal information only for as long as reasonably necessary for the purpose for which it was collected.

Order, payment, tax and accounting records are normally retained for up to six years after the relevant transaction or accounting period, or longer where required by law or an ongoing dispute.

Customer-service and complaint records are kept for as long as reasonably necessary to deal with the enquiry and protect our legal rights.

Marketing information is retained until you unsubscribe, withdraw consent or it is no longer reasonably required. We will periodically review the information we hold and delete or anonymise information that is no longer needed.

Security

We use reasonable technical and organisational safeguards designed to protect personal information against unauthorised access, loss, alteration or disclosure.

No internet transmission or storage system can be guaranteed to be completely secure. You should keep account passwords confidential and contact us if you suspect unauthorised account activity.

Your rights

Depending on the circumstances, you may have the right to:

• Ask for a copy of your personal information;
• Correct inaccurate or incomplete information;
• Request deletion of information;
• Restrict how information is used;
• Object to processing based on legitimate interests;
• Object at any time to direct marketing;
• Receive certain information in a portable format;
• Withdraw consent; and
• Challenge certain decisions made solely by automated means.

These rights are not absolute and may be subject to legal exceptions.

To exercise a right, email dansdesigner22@gmail.com. We may need to request enough information to confirm your identity.

You also have the right to complain to the Information Commissioner’s Office. Information is available at https://ico.org.uk/make-a-complaint/.

Automated decision-making

Payment and fraud-prevention providers may use automated systems to assess transactions for security or fraud risks.

We do not intend to make decisions based solely on automated processing that have a legal or similarly significant effect on you unless this is necessary for a contract, authorised by law or based on your explicit consent with appropriate safeguards.

Children

Our website is not intended for children under 18, and we do not knowingly collect personal information from children for the purpose of allowing them to make purchases.

External links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of websites that we do not operate.

Changes to this policy

We may update this policy when our services, providers or legal obligations change. The latest version will be published on this page with an updated revision date.

Where a change materially affects how we use personal information, we will provide additional notice where required.

Terms and Conditions

These Terms and Conditions apply to purchases made through dansdesigner.com.

Please read them before placing an order. They should be read together with our Shipping Policy, Returns and Refunds Policy, and Privacy and Cookie Policy.

About us

This website is operated by Dans Designer Ltd.

Dans Designer Ltd
Company number: 15952788
Registered in: England and Wales
Email: dansdesigner22@gmail.com

Eligibility

You must be at least 18 years old and legally capable of entering into a contract to place an order through this website.

By placing an order, you confirm that the information you provide is accurate and that you are authorised to use the selected payment method.

Products and condition

Dans Designer Ltd specialises in new and pre-owned designer clothing.

Pre-owned and vintage goods may show signs of age, previous use, fading or wear. We photograph and describe each product individually and aim to disclose material flaws or damage of which we are aware.

The condition, age, price, description, photographs and any disclosed imperfections should all be considered when purchasing a pre-owned item.

Unless clearly stated otherwise, product photographs show the actual item being offered for sale.

Colours may appear slightly different depending on lighting, photography and the settings of your screen. Measurements are taken manually and should be treated as reasonable approximations.

Nothing in this section affects your right to receive goods that are of satisfactory quality, fit for purpose and as described.

Authenticity guarantee

Every branded item sold by Dans Designer Ltd is guaranteed authentic.

We inspect our products before offering them for sale and do not knowingly buy or sell counterfeit goods.

If you have a genuine concern about the authenticity of an item, contact us at dansdesigner22@gmail.com. If an item is found not to be authentic, we will provide an appropriate remedy, including a full refund where required, and cover reasonable return postage.

This guarantee is provided in addition to your statutory consumer rights.

Prices

All prices are displayed in the currency selected on the website and include applicable UK taxes where required.

International customers may also be charged import duties, taxes or customs fees by their destination country. These charges are not included in our prices or international delivery fee.

We take reasonable care to ensure prices are accurate. If we discover an obvious pricing error before accepting your order, we will contact you and may give you the option to continue at the correct price or cancel the order for a full refund.

Placing an order

After placing an order, you will receive an acknowledgement email. This confirms that we have received your order but does not necessarily mean that it has been accepted.

A binding contract is normally formed when we dispatch the goods and send you confirmation of dispatch.

Many of our products are unique and may also be offered through other sales channels. Although we take reasonable steps to keep stock information accurate, an item may occasionally become unavailable after an order is placed.

If we cannot supply an item, we will cancel the affected order and issue a full refund. We will not substitute another item without your agreement.

Payment

Payment must be authorised before an order can be dispatched.

Payments may be processed by Shopify Payments, Shop Pay, PayPal, Klarna or another payment provider displayed at checkout. Use of a payment provider may also be subject to that provider’s terms and privacy policy.

If a payment is declined or reversed, we may suspend or cancel the order.

Delivery

Delivery charges, destinations and estimated processing times are set out in our Shipping Policy.

Delivery dates are estimates unless we expressly agree to a guaranteed date.

Risk in the goods passes to you when the goods are delivered into your physical possession or to a person you have identified to receive them, as provided by law.

Cancellation, returns and refunds

Your cancellation and return rights are explained in our Returns and Refunds Policy.

Nothing in these terms removes or restricts your statutory rights under the Consumer Rights Act 2015, the Consumer Contracts Regulations 2013 or other applicable consumer-protection law.

Accounts

If you create an account, you are responsible for keeping your login details confidential and for activity carried out through your account.

Please contact us immediately if you believe your account has been accessed without permission.

We may suspend an account where reasonably necessary to prevent fraud, misuse or harm to the website or other users.

Acceptable use

You must not:

• Use the website for unlawful or fraudulent purposes;
• Attempt to gain unauthorised access to the website or another customer’s account;
• Introduce viruses, malicious code or other harmful material;
• Interfere with the operation or security of the website;
• Use automated systems to extract substantial amounts of website content without permission; or
• Use our content in a way that infringes intellectual-property rights.

Intellectual property

The website’s original text, photographs, graphics, branding and other content are owned by or licensed to Dans Designer Ltd and are protected by intellectual-property law.

You may use the website for personal shopping purposes. You must not reproduce, sell, republish or commercially exploit our content without written permission.

Third-party brand names and trademarks belong to their respective owners. Their appearance on our website does not imply that Dans Designer Ltd is affiliated with or endorsed by those brand owners.

Website availability

We aim to keep the website accurate, secure and available but cannot promise uninterrupted or error-free access.

We may temporarily suspend or change parts of the website for maintenance, security or operational reasons. This does not affect contracts that have already been accepted.

Liability

Nothing in these terms excludes or limits liability where doing so would be unlawful, including liability for:

• Death or personal injury caused by negligence;
• Fraud or fraudulent misrepresentation; or
• Breach of your statutory consumer rights.

If you are purchasing as a consumer, we are responsible for losses that are a foreseeable result of our breach of these terms or our failure to use reasonable care and skill.

We are not responsible for losses that were not foreseeable, for business losses arising from a consumer purchase, or for matters caused solely by events outside our reasonable control, except where the law provides otherwise.

Complaints

If you have a complaint, contact us at dansdesigner22@gmail.com with your order number and a clear explanation of the issue.

We will investigate and aim to respond within a reasonable period.

If a consumer dispute cannot be resolved directly, we will provide information about any relevant approved alternative dispute-resolution body and whether we are required or prepared to use that procedure.

Changes to these terms

We may update these terms from time to time. The terms applying to an order will be those available when the order was placed.

Changes will not retrospectively alter a contract that has already been accepted unless required by law or agreed with you.

Governing law

These terms and any contract between you and Dans Designer Ltd are governed by the law of England and Wales.

If you live elsewhere in the United Kingdom or another country, you retain the benefit of any mandatory consumer protections that apply in your place of residence.

The courts of England and Wales will have jurisdiction, but this does not prevent a consumer from bringing a claim in another court where applicable consumer law permits it..